Send a password reset link

Once the account is created, you cannot see a learner's password and you cannot change it for them. You can, however, send them a link so that they choose a new one.

Before you start#

• Administrators, Content managers and Trainers can send this link.
• The learner can also request it themselves with Forgotten password, on the sign-in page. See Sign in.

Send the link#

1. Open Employees › Learners.
2. Open the actions menu at the end of the learner's row, then choose Edit employee.
3. In Account security, click Send reset link.

The message "Reset link sent" confirms that it has been sent. There is nothing to save: close the window with Cancel.

The button is not available for an account without an email address.

What the learner receives#

1. They receive the email "Reset your password". The message tells them that they requested this reset: let them know so that they are not surprised.
2. The link opens the Reset your password page. They enter their New password, confirm it, then click Update password.
3. They then sign in with this new password.

The link is only valid for a limited time. If it has expired, the page shows Expired link and offers Request a new link. You can also send them another one.

SSO accounts#

If your platform uses Google or Microsoft SSO sign-in, your learners sign in with their organisation's account. The sign-in page does not offer them a Complement password, so a reset link is of no use to them.

Their Profile says so: "Your account is managed by your organisation. To change your password, use your SSO portal." If they forget it, the learner uses your organisation's tools. See SSO sign-in.