Administer your platform
Organisation, teaching team, usage, subscription, SSO, white label, LMS and security.
14 articles
- Customise your organisation Change your organisation's name and logo, check your sector and choose how your learners are organised.
- Manage the teaching team Add, edit or delete the members of your team, choose their role and track the creator seats they use.
- Track usage Track your learners' learning time: indicators, monthly usage and time spent on each course.
- Activate your platform Move from the free trial to a paid plan: creator seats, learner seats or hour credit, then secure payment with Stripe.
- Manage your subscription Adjust your seats, change plan, add hour credit and find your invoices in Plan & Billing.
- View your enterprise contract What Plan & Billing shows for an enterprise plan: contract dates, seats, invoices by email and topping up credit by card.
- Why is your platform read-only? Trial ended, credit used up, late payment or expired contract: why the platform becomes read-only and how to restore access.
- Understand your administrator alerts and emails The alerts shown in the platform and the emails administrators receive: getting started, end of trial, payment, low or used-up credit.
- Enable SSO sign-in with Google or Microsoft Google or Microsoft sign-in set up by Complement: effects on the sign-in page, account creation and passwords.
- White-label your platform Dedicated address, brand logos, a sign-in page in your name and emails sent in the brand's name: what white label changes.
- Which options should you ask your Complement account manager for? AI generation, gamification, tutor, sector, SSO, white label, LMS, shared onboarding: the settings Complement manages for you.
- Connect your LMS with LTI 1.3 Integrate Complement with your LMS through LTI 1.3 / LTI Advantage from the LMS Config menu, automatically or manually. No SCORM or xAPI export.
- LMS: add courses, manage groups and grades Add a course to an LMS course, understand accounts created via the LMS, map your teams to LMS groups and track the grade sent back.
- Data security and privacy Hosting in Europe, what the teaching team sees, private camera, anonymisation and data deletion: the answers for your IT department.
Can't find your answer?
Write to us from the app: the Help and support button, at the bottom of the menu, sends your request to the Complement team. A screenshot helps us answer faster.