You are taking a course
First sign-in, conversations with the avatar, quizzes and tracking your progress.
- Sign in for the first time
- Take a session with the avatar
- Talk with the avatar
- Finish and pass a course
Help centre
How can we help?
Step-by-step guides to take, create and share your courses with Complement, from the free trial to an organisation-wide rollout.
Popular:Generate a course with AIPublish a courseImport learners from a CSV or Excel fileConnect your LMS with LTI 1.3
By profile
You create courses
Generate, edit and publish a course, then share it with your teams.
All of Create a courseYou administer the platform
Learners and teams, roles, subscription, SSO sign-in and LMS integration.
- Import learners from a CSV or Excel file
- Roles and permissions
- Manage your subscription
- Connect your LMS with LTI 1.3
All sections
91 articles, from first steps to administration.
Getting started
Discover Complement, create your platform, understand roles and sign in.
9 articles
Create a course
Build, enrich, test and publish your courses with the editor and AI.
20 articles
Share your courses
Give access to your courses, share links and keep your learners informed.
4 articles
Manage your learners
Organise departments and teams; create, import, move and delete learner accounts.
6 articles
Track results
Dashboard, progress, learner questions and exports.
5 articles
Take a course
For learners: sign in, follow a session with the avatar, answer quizzes and complete a course.
11 articles
Administer your platform
Organisation, teaching team, usage, subscription, SSO, white label, LMS and security.
14 articles
Best practices
Design effective conversational courses and make their rollout a success.
8 articles
Rollout guides
From day one to full rollout, depending on your organisation.
5 articles
FAQ and troubleshooting
Answers to the most common problems.
9 articles
From free trial to enterprise
Five rollout guides, from your first module to the governance of a large deployment.
1Trainer or training provider: from trial to activationCreate your platform, test it during the free trial, publish a first course, then choose between learner seats and hour credit.
2Roll out Complement to employees in an SMEShare out roles, organise your teams, create accounts, launch onboarding with deadlines and reminders, then track results.
3Roll out Complement in a large organisationScoping with your account manager, SSO, structure, import, content governance, pilot, LMS, monitoring and requirements for your IT department.
4Roll out Complement in higher educationCurriculums, classes, students and teachers: structure your institution, connect Moodle, launch an onboarding course and track results.
5Roll out Complement in a public body or local authorityPublic servants, departments and directorates: scoping with your account manager, SSO, accounts, teaching team, privacy, hosting in Europe and tracking.
Frequently asked questions
Answers to the most common issues.
- Which file formats are accepted?
- What are the system requirements for Complement?
- Why can't a learner see a course?
- Why can't you edit a course?
- Why is a course's publication refused?
- What if an import or AI generation fails?
- What if the microphone or sound doesn't work?
- What if you can't sign in?
- What does the "Access suspended" message mean?
Can't find your answer?
Write to us from the app: the Help and support button, at the bottom of the menu, sends your request to the Complement team. A screenshot helps us answer faster.