What are the system requirements for Complement?

Complement runs in a web browser, on a computer, tablet or smartphone. You have nothing to install.

The browser#

• Complement does not require a particular browser. Use a recent, up-to-date version of the browser you normally use.
• When your browser asks, allow access to the microphone: you use it to talk with the avatar.
• Signing in with Google or Microsoft opens in a separate window. If your browser blocks pop-up windows, allow them for Complement.

The equipment#

• Speakers or a headset, to hear the avatar. Subtitles, on by default, also show what it says.
• A microphone, to talk to the avatar and answer it out loud. Without a microphone, you can do everything in writing with the Write button. In a noisy place or an open-plan office, use a headset with a microphone.
• A camera, if you wish. It is optional and off by default. It only shows you on screen, as in a video call. The player states: "Your video stays private — never recorded, shared, or stored."

The network#

The avatar talks to you and listens to you live, through a real-time connection. You need a stable internet connection.

When the avatar first has to be downloaded, for example during your first session, a progress bar shows it. A fast connection shortens this wait.

If the connection drops during a session, the app offers to try again or to reconnect: see What if the microphone or sound doesn't work?.

On a corporate network#

Your organisation's firewall or proxy must allow secure real-time connections (WebSocket) to Complement. To get the list of addresses to allow, contact your Complement account manager, or Complement through the Help and support form.

On a smartphone or tablet#

Complement works in the browser of your smartphone or tablet, with no app to install.

• Hold the screen in landscape mode, as the app advises: "On mobile, switch your screen to landscape mode for an optimal experience."
• On a smartphone, the menus move to a bar at the bottom of the screen.
• In the player, some of the controls are grouped under More.